Privacy Policy

Source Compost LLC
Effective Date: May 27th, 2025
Last Updated: May 27th, 2025

Introduction

Source Compost LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website source-compost.com, use our compost collection services, or interact with us through various communication channels.

Information We Collect

Personal Information

We may collect the following personal information:

  • Contact Information: Name, email address, phone number, and mailing address

  • Service Address: Location where compost collection services are provided

  • Account Information: Username, password, and account preferences

  • Payment Information: Billing address and payment method details (processed securely through third-party payment processors)

  • Communication Records: Records of your communications with us via email, text, phone, or other channels

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and device information

  • Browser type and version

  • Pages visited and time spent on our site

  • Referring website information

  • Cookies and similar tracking technologies

Service-Related Information

  • Collection schedule preferences

  • Service history and account status

  • Feedback and survey responses

How We Use Your Information

We use your information for the following purposes:

Service Delivery

  • Providing compost collection services

  • Scheduling pickups and managing your account

  • Processing payments and managing billing

  • Responding to customer service inquiries

Communications

  • Sending service-related notifications via text message and email

  • Providing account updates and service reminders

  • Sharing important information about schedule changes or service interruptions

  • Sending promotional materials and marketing communications (with your consent)

Business Operations

  • Improving our services and customer experience

  • Analyzing website usage and service performance

  • Complying with legal obligations

  • Protecting against fraud and security threats

Communication Preferences

Text Messages

By providing your phone number, you consent to receive text messages from Source Compost LLC regarding:

  • Service confirmations and reminders

  • Schedule changes or delays

  • Account notifications

  • Promotional offers (optional)

You may opt out of text messages at any time by replying "STOP" to any text message from us or by contacting us directly.

Email Communications

We may send you emails regarding:

  • Account management and service updates

  • Billing and payment notifications

  • Educational content about composting

  • Marketing communications (with your consent)

You can unsubscribe from marketing emails by clicking the unsubscribe link in any email or by contacting us directly.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

  • Payment processing

  • Website hosting and maintenance

  • Email and text messaging services

  • Customer support services

These providers are contractually obligated to protect your information and use it only for the specified purposes.

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes or government requests

  • Protect our rights, property, or safety

  • Prevent fraud or illegal activities

  • Enforce our terms of service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission using encryption

  • Access controls and authentication procedures

  • Regular security assessments and updates

  • Employee training on data protection

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services to you

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer needed, we will securely delete or anonymize it.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

You may request access to your personal information and request corrections to inaccurate data by contacting us.

Deletion

You may request deletion of your personal information, subject to certain exceptions for legal or business purposes.

Communication Preferences

You can modify your communication preferences or opt out of marketing communications at any time.

Account Management

You can update your account information through our website or by contacting customer service.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences and settings

  • Analyze website traffic and usage patterns

  • Improve website functionality

  • Provide personalized content

You can control cookie settings through your browser preferences, though some website features may not function properly if cookies are disabled.

Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we are not responsible for their privacy practices. We encourage you to read the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

  • Posting the updated policy on our website

  • Sending an email notification to registered users

  • Providing notice through our services

The effective date at the top of this policy indicates when it was last updated.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

Source Compost LLC
Email: [privacy@source-compost.com]
Phone: [Phone Number]
Address: [Mailing Address]

California Privacy Rights

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

  • Know what personal information we collect and how it's used

  • Request deletion of your personal information

  • Opt out of the sale of personal information (we do not sell personal information)

  • Non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information provided above.

This Privacy Policy is designed to comply with applicable privacy laws and regulations. For specific legal advice, please consult with a qualified attorney.